Client: A multi-site hospitality group operating city-centre hotels and destination venues needed a new Regional Operations Director, three general managers and several commercial leaders before its busiest summer season.

Challenge

Turnover in senior operations had disrupted service consistency, and the group’s previous advertisements drew volume but few candidates with the right multi-site leadership experience. The executive team needed a credible leadership bench quickly, without lowering standards or exposing internal instability to the market.

Solution

Erdobar combined targeted job advertising with direct approach to operations leaders from comparable premium-hospitality brands. We rebuilt the employer proposition around autonomy, investment in property standards and a clear leadership mandate, then coordinated a two-stage assessment process that protected speed without sacrificing reference depth.

Result

All five priority appointments were completed in ten weeks. Guest-service scores rose by 11 points during peak season, management turnover stabilised, and the group adopted the new assessment framework for future leadership hiring.

Related service: Job Advertising.